Knowledge Management Models for Higher Education Institutions: a literature review
DOI:
https://doi.org/10.5281/zenodo.7501571Keywords:
Knowledge Management, Higher Education Institutions, Knowledge Management Frameworks, Literature ReviewAbstract
Knowledge management has a strong relationship with the organization of the information and its transformation into knowledge, thus its main object of study are the human, organizational, and technological factors involved in the flow of knowledge transfer and its life cycle. The incorporation of knowledge management practices in Higher Education Institutions (HEIs) is increasing in the last decade (Quarchioni et al., 2020). Institutional evaluation and accreditation processes that seek to measure the minimum acceptable quality in academic-administrative processes have also increased. Thus, the knowledge management systems are tools very valuable for the optimal management of documents and information in the accreditation process.
This hermeneutic literature review contributes with the description of knowledge management as an academic discipline and its application in the understanding of ten (10) knowledge management models for HEIs.
The results show that the knowledge management systems models in HEIs are specific to each context and institutions, seeking to improve the substantive functions of the universities. Most of models studied are hybrid, but require validation through implementation. They are based mainly on literature reviews and context studies. None of the models studied is based on a knowledge audit, nor are they designed to support the institution in university evaluation and accreditation processes.
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Acevedo-Correa, Y., Valencia-Arias, A., Bran-Piedrahita, L., Gómez-Molina, S., & Arias-Arciniegas, C. (2019). Alternativas para modelos de gestión del conocimiento en Instituciones de Educación Superior. Ingeniare. Revista chilena de ingeniería, 27(3), 410-420. https://doi.org/10.4067/S0718-33052019000300410
Alavi, M., & Leidner, D. E. (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107-136. https://doi.org/10.2307/3250961
APQC. (2019). Knowledege Management Glossary. https://www.apqc.org/
APQC. (2021). Knowledge Management Capability Assessment Tool [Website]. APQC. https://www.apqc.org/what-we-do/benchmarking/assessment-survey/knowledge-management-capability-assessment-tool
Arisha, A., & Ragab, M. (2013). Knowledge management and measurement: A critical review. Journal of Knowledge Management, 17(6), 873-901. https://doi.org/10.1108/JKM-12-2012-0381
Arvin, M., Akbari, M., & Moghimnejad, M. (2014). The Study of Various Models of Knowledge Management. Kuwait Chapter of Arabian Journal of Business and Management Review, 3(9), 347-358. https://doi.org/10.12816/0018358
Baptista Nunes, J. M. B., Kanwal, S., & Arif, M. (2017). Knowledge Management Practices in Higher Education Institutions: A Systematic Literature Review. IFLA World Library and Information Congress 83rd IFLA General Conference and Assembly, Wroclaw, Poland. http://library.ifla.org/1716/
Becerra-Fernandez, I., & Sabherwal, R. (2010). Knowledge management: Systems and processes. M.E. Sharpe.
Boell, S. K., & Cecez-Kecmanovic, D. (2014). A Hermeneutic Approach for Conducting Literature Reviews and Literature Searches. Communications of the Association for Information Systems, 34, 257-286. https://doi.org/10.17705/1CAIS.03412
Brätianu, C. (2018). Universities as Learning Organizations: Challenges and Strategies. En C. Brătianu, A. Zbuchea, & A. Vițelar (Eds.), STRATEGICA Challeging the Status Quo in Management and Economics. International Academic Conference, Sixth Edition (pp. 546-555).
Cheung, C. F., Li, M. L., Shek, W. Y., Lee, W. B., & Tsang, T. S. (2007). A systematic approach for knowledge auditing: A case study in transportation sector. Journal of Knowledge Management, 11(4), 140-158. https://doi.org/10.1108/13673270710762774
Chouikha Zouari, M. B., & Dhaou Dakhli, S. B. (2018). A Multi-Faceted Analysis of Knowledge Management Systems. Procedia Computer Science, 138, 646-654. https://doi.org/10.1016/j.procs.2018.10.086
Cuadrado-Barreto, G. (2020). Gestión del conocimiento en la universidad: Cuestionario para la evaluación institucional. Revista Iberoamericana de Educación Superior, XI(30), 201-218. https://doi.org/10.22201/iisue.20072872e.2020.30.596
Daghfous, A., Ahmad, N., & Angell, L. C. (2013). The KCRM knowledge audit: Model and case illustration. VINE, 43(2), 185-209. https://doi.org/10.1108/03055721311329954
Dalkir, K. (2005). Knowledge Management in Theory and Practice (1.a ed.). Elsevier. https://doi.org/10.4324/9780080547367
Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Harvard Business School Press.
Dávideková, M., & Hvorecky, J. (2017). ICT Collaboration Tools for Virtual Teams in Terms of the SECI Model. International Journal of Engineering Pedagogy (IJEP), 7(1), 95. https://doi.org/10.3991/ijep.v7i1.6502
de Freitas, V. (2017). Nivel de Madurez en Sistemas de Gestión del Conocimiento en Instituciones de Educación Superior: Un Estudio de Caso desde un Enfoque Holístico. Revista Internacional de Gestión del Conocimiento y la Tecnología, 5(1), 82-102.
Demchig, B. (2015). Knowledge Management Capability Level Assessment of the Higher Education Institutions: Case Study from Mongolia. Procedia - Social and Behavioral Sciences, 174, 3633-3640. https://doi.org/10.1016/j.sbspro.2015.01.1082
Elhoseny, M., Metawa, N., & Hassanien, A. E. (2016). An automated information system to ensure quality in higher education institutions. Proceedings of 12th International Computer Engineering Conference (ICENCO), 196-201. https://doi.org/10.1109/ICENCO.2016.7856468
Fernandes, J. M., Pereira, A. D. S., Reis, L. P., & Silva, S. E. (2019). Knowledge Management in public services: A model applied in a public university. Pensamento & Realidade, 34(3), 107-124. https://doi.org/10.23925/2237-4418.2019v34i3p107-124
Fteimi, N. (2015). Analyzing the Literature on Knowledge Management Frameworks: Towards a Normative Knowledge Management Classification Schema. ECIS 2015 Completed Research Papers, Spring, Paper 51.
Girard, J., & Girard, J. (2015). Defining knowledge management: Toward an applied compendium. 3(1), 20.
Guevara B., J. C., Cavanzo N., G. A., & Pérez P., M. (2016). Framework de gestión del conocimiento (FGC) basado en capas. Visión electrónica, 10(1), 1-10. https://doi.org/10.14483/22484728.11609
Halibas, A. S., Maata, R. L. R., Varusai, M., Al-Badi, A., & Nouraey, P. (2020). Design of a Knowledge Management System for the Research-Teaching Nexus: Evidence from Institutional Audit Reports. Issues in Informing Science and Information Technology, 17, 21-40. https://doi.org/10.28945/4548
Heisig, P. (2009). Harmonisation of knowledge management – comparing 160 KM frameworks around the globe. Journal of Knowledge Management, 13(4), 4-31. https://doi.org/10.1108/13673270910971798
Iskandar, K., Jambak, M. I., Kosala, R., & Prabowo, H. (2017). Current Issue on Knowledge Management System for future research: A Systematic Literature Review. Procedia Computer Science, 116, 68-80. https://doi.org/10.1016/j.procs.2017.10.011
ISO. (2018). Knowledge management systems-Requirements (ISO 30401: 2018 (E)).
Kalkan, V. D. (2017). Understanding knowledge management in academic units: A framework for theory and research. European Journal of Business and Social Sciences, 5(12), 01-14.
Kulkarni, U., & Freeze, R. (2004). Development and Validation of a Knowledge Management Capability Assessment Model. Twenty-Fifth International Conference on Information Systems, 657-670.
Lambe, P., & Tan, E. (2013). Knowledge Audit and KM Diagnostics—Workbook.
Lemaitre, M. J. (Ed.). (2018). La educación superior como parte del sistema educativo de América Latina y el Caribe. Calidad y aseguramiento de la calidad. UNESCO-IESALC y Universidad Nacional de Córdoba.
Liebowitz, J., Rubenstein-Montano, B., McCaw, D., Buchwalter, J., & Browning, C. (2000). The Knowledge Audit. Knowledge and Process Management, 7(1), 3-10.
Meghji, A. F., Mahoto, N. A., Unar, M. A., & Shaikh, M. A. (2020). The Role of Knowledge Management and Data Mining in Improving Educational Practices and the Learning Infrastructure. Mehran University Research Journal of Engineering and Technology, 39(2), 310-323. https://doi.org/10.22581/muet1982.2002.08
Miake, A. H. de S., Carvalho, R. B. de, Pinto, M. de R., & Graeml, A. R. (2018). Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group. Brazilian Business Review, 15(2), 135-151. https://doi.org/10.15728/bbr.2018.15.2.3
Milton, N., & Lambe, P. (2020). The Knowledge Manager’s Handbook: A step-by-step guide to embedding effective knowledge management in your organization. (2nd ed.). Kogan Page.
Moscoso-Zea, O., Luján-Mora, S., Cáceres, C. E., & Schweimanns, N. (2016). Knowledge Management Framework using Enterprise Architecture and Business Intelligence: Proceedings of the 18th International Conference on Enterprise Information Systems, 244-249. https://doi.org/10.5220/0005916002440249
Mourad, M. (2017). Quality assurance as a driver of information management strategy: Stakeholders’ perspectives in higher education. Journal of Enterprise Information Management, 30(5), 779-794. https://doi.org/10.1108/JEIM-06-2016-0104
Nonaka, I. (1991). The Knowledge-Creating Company. Harvard Business Review, November-December, 96-104.
Nonaka, I., & Konno, N. (1998). The Concept of “Ba”: Building a Foundation for Knowledge Creation. California Management Review, 40(3), 40-54. https://doi.org/10.2307/41165942
Noor, A. S. M., Younas, M., & Arshad, M. (2019). A review on cloud based knowledge management in higher education institutions. International Journal of Electrical and Computer Engineering (IJECE), 9(6), 5420-5427. https://doi.org/10.11591/ijece.v9i6.pp5420-5427
Ojo, A. (2016). Knowledge Management in Nigerian Universities: A Conceptual Model. Interdisciplinary Journal of Information, Knowledge, and Management, 11, 331-345. https://doi.org/10.28945/3607
Organización de las Naciones Unidas para la Educación, la Ciencia y la Cultura-Instituto Internacional para la Educación Superior en América Latina y el Caribe. (2020). COVID-19 y educación superior: De los efectos inmediatos al día después. Análisis de impactos, respuestas políticas y recomendaciones. UNESCO-IESALC. http://www.iesalc.unesco.org/wp-content/uploads/2020/05/COVID-19-ES-130520.pdf
Pantoja Vallejo, A. (Ed.). (2015). Manual básico para la realización de tesinas, tesis y trabajos de investigación (2.a ed.). EOS Universitaria.
Perez-Soltero, A., Barcelo-Valenzuela, M., Sanchez-Schmitz, G., Martin-Rubio, F., Palma-Mendez, J. T., & Vanti, A. A. (2007). A Model and Methodology to Knowledge Auditing Considering Core Processes. The ICFAI Journal of Knowledge Management, V(1), 7-23.
Pierre, A., Ardines, S., & De Leon, A. (2017). Propuesta de un modelo de gestión de conocimiento colaborativo en la Universidad de Panamá: Caso de estudio Facultad de Informática, Electrónica y Comunicación. Revista Científica Centros, 7(1), 1-22.
Quarchioni, S., Paternostro, S., & Trovarelli, F. (2020). Knowledge management in higher education: A literature review and further research avenues. Knowledge Management Research & Practice, 1-16. https://doi.org/10.1080/14778238.2020.1730717
Ramayani, H., Wang, G., Prabowo, H., Sriwidadi, T., Kodirun, R., & Gunawan, A. (2017). Improving organizational knowledge management (KM) through cloud based platform in higher education. 2017 International Conference on Information Management and Technology (ICIMTech), 10-13. https://doi.org/10.1109/ICIMTech.2017.8273502
Rubenstein-Montano, B., Liebowitz, J., Buchwalter, J., McCaw, D., Newman, B., & Rebeck, K. (2001). A systems thinking framework for knowledge management. Decision Support Systems, 31(2001), 5-16.
Sanchez-Puchol, F., Pastor-Collado, J. A., & Borrell, B. (2017). Towards an Unified Information Systems Reference Model for Higher Education Institutions. Procedia Computer Science, 121, 542-553. https://doi.org/10.1016/j.procs.2017.11.072
Secundo, G., Elena- Perez, S., Martinaitis, Ž., & Leitner, K.-H. (2015). An intellectual capital maturity model (ICMM) to improve strategic management in European universities: A dynamic approach. Journal of Intellectual Capital, 16(2), 419-442. https://doi.org/10.1108/JIC-06-2014-0072
Serenko, A. (2021). A structured literature review of scientometric research of the knowledge management discipline: A 2021 update. Journal of Knowledge Management, 25(8), 1889-1925. https://doi.org/10.1108/JKM-09-2020-0730
Straujuma, A., & Gaile-Sarkane, E. (2018). An Alumni knowledge management model for sustainable higher education and research institution management. Journal of Business Management, 15, 77-88. https://doi.org/10.32025/RIS18011
Sunalai, S. (2015). Knowledge Management Systems in Higher Education Institutions in Thailand: A holistic model of enablers, processes, and outcomes [Doctoral]. Texas A&M University.
Svetsky, S., Moravcik, O., Mikulowski, D., & Shyshkina, M. (2020). The Design of IT Support of Intellectual Capital: Examples From the KM-Practice. En M. Evans & A. Wensley (Eds.), Proceedings of the 17th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning ICICKM 2020 (pp. 354-362).
Taheri, L., Shafazand, M. Y., Pa, N. C., Abdullah, R., & Abdullah, S. (2017). A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation. Knowledge and Process Management, 24(4), 257-268. https://doi.org/10.1002/kpm.1553
Tiwana, A. (2000). The knowledge management toolkit: Practical techniques for building a knowledge management system. Prentice Hall PTR.
vom Brocke, J., Simons, A., Riemer, K., Niehaves, B., Plattfaut, R., & Cleven, A. (2015). Standing on the Shoulders of Giants: Challenges and Recommendations of Literature Search in Information Systems Research. Communications of the Association for Information Systems, 37, 205-224. https://doi.org/10.17705/1CAIS.03709
Acevedo-Correa, Y., Valencia-Arias, A., Bran-Piedrahita, L., Gómez-Molina, S., & Arias-Arciniegas, C. (2019). Alternativas para modelos de gestión del conocimiento en Instituciones de Educación Superior. Ingeniare. Revista chilena de ingeniería, 27(3), 410-420. https://doi.org/10.4067/S0718-33052019000300410
Alavi, M., & Leidner, D. E. (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107-136. https://doi.org/10.2307/3250961
APQC. (2019). Knowledege Management Glossary. https://www.apqc.org/
APQC. (2021). Knowledge Management Capability Assessment Tool [Website]. APQC. https://www.apqc.org/what-we-do/benchmarking/assessment-survey/knowledge-management-capability-assessment-tool
Arisha, A., & Ragab, M. (2013). Knowledge management and measurement: A critical review. Journal of Knowledge Management, 17(6), 873-901. https://doi.org/10.1108/JKM-12-2012-0381
Arvin, M., Akbari, M., & Moghimnejad, M. (2014). The Study of Various Models of Knowledge Management. Kuwait Chapter of Arabian Journal of Business and Management Review, 3(9), 347-358. https://doi.org/10.12816/0018358
Baptista Nunes, J. M. B., Kanwal, S., & Arif, M. (2017). Knowledge Management Practices in Higher Education Institutions: A Systematic Literature Review. IFLA World Library and Information Congress 83rd IFLA General Conference and Assembly, Wroclaw, Poland. http://library.ifla.org/1716/
Becerra-Fernandez, I., & Sabherwal, R. (2010). Knowledge management: Systems and processes. M.E. Sharpe.
Boell, S. K., & Cecez-Kecmanovic, D. (2014). A Hermeneutic Approach for Conducting Literature Reviews and Literature Searches. Communications of the Association for Information Systems, 34, 257-286. https://doi.org/10.17705/1CAIS.03412
Brätianu, C. (2018). Universities as Learning Organizations: Challenges and Strategies. En C. Brătianu, A. Zbuchea, & A. Vițelar (Eds.), STRATEGICA Challeging the Status Quo in Management and Economics. International Academic Conference, Sixth Edition (pp. 546-555).
Cheung, C. F., Li, M. L., Shek, W. Y., Lee, W. B., & Tsang, T. S. (2007). A systematic approach for knowledge auditing: A case study in transportation sector. Journal of Knowledge Management, 11(4), 140-158. https://doi.org/10.1108/13673270710762774
Chouikha Zouari, M. B., & Dhaou Dakhli, S. B. (2018). A Multi-Faceted Analysis of Knowledge Management Systems. Procedia Computer Science, 138, 646-654. https://doi.org/10.1016/j.procs.2018.10.086
Cuadrado-Barreto, G. (2020). Gestión del conocimiento en la universidad: Cuestionario para la evaluación institucional. Revista Iberoamericana de Educación Superior, XI(30), 201-218. https://doi.org/10.22201/iisue.20072872e.2020.30.596
Daghfous, A., Ahmad, N., & Angell, L. C. (2013). The KCRM knowledge audit: Model and case illustration. VINE, 43(2), 185-209. https://doi.org/10.1108/03055721311329954
Dalkir, K. (2005). Knowledge Management in Theory and Practice (1.a ed.). Elsevier. https://doi.org/10.4324/9780080547367
Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Harvard Business School Press.
Dávideková, M., & Hvorecky, J. (2017). ICT Collaboration Tools for Virtual Teams in Terms of the SECI Model. International Journal of Engineering Pedagogy (IJEP), 7(1), 95. https://doi.org/10.3991/ijep.v7i1.6502
de Freitas, V. (2017). Nivel de Madurez en Sistemas de Gestión del Conocimiento en Instituciones de Educación Superior: Un Estudio de Caso desde un Enfoque Holístico. Revista Internacional de Gestión del Conocimiento y la Tecnología, 5(1), 82-102.
Demchig, B. (2015). Knowledge Management Capability Level Assessment of the Higher Education Institutions: Case Study from Mongolia. Procedia - Social and Behavioral Sciences, 174, 3633-3640. https://doi.org/10.1016/j.sbspro.2015.01.1082
Elhoseny, M., Metawa, N., & Hassanien, A. E. (2016). An automated information system to ensure quality in higher education institutions. Proceedings of 12th International Computer Engineering Conference (ICENCO), 196-201. https://doi.org/10.1109/ICENCO.2016.7856468
Fernandes, J. M., Pereira, A. D. S., Reis, L. P., & Silva, S. E. (2019). Knowledge Management in public services: A model applied in a public university. Pensamento & Realidade, 34(3), 107-124. https://doi.org/10.23925/2237-4418.2019v34i3p107-124
Fteimi, N. (2015). Analyzing the Literature on Knowledge Management Frameworks: Towards a Normative Knowledge Management Classification Schema. ECIS 2015 Completed Research Papers, Spring, Paper 51.
Girard, J., & Girard, J. (2015). Defining knowledge management: Toward an applied compendium. 3(1), 20.
Guevara B., J. C., Cavanzo N., G. A., & Pérez P., M. (2016). Framework de gestión del conocimiento (FGC) basado en capas. Visión electrónica, 10(1), 1-10. https://doi.org/10.14483/22484728.11609
Halibas, A. S., Maata, R. L. R., Varusai, M., Al-Badi, A., & Nouraey, P. (2020). Design of a Knowledge Management System for the Research-Teaching Nexus: Evidence from Institutional Audit Reports. Issues in Informing Science and Information Technology, 17, 21-40. https://doi.org/10.28945/4548
Heisig, P. (2009). Harmonisation of knowledge management – comparing 160 KM frameworks around the globe. Journal of Knowledge Management, 13(4), 4-31. https://doi.org/10.1108/13673270910971798
Iskandar, K., Jambak, M. I., Kosala, R., & Prabowo, H. (2017). Current Issue on Knowledge Management System for future research: A Systematic Literature Review. Procedia Computer Science, 116, 68-80. https://doi.org/10.1016/j.procs.2017.10.011
ISO. (2018). Knowledge management systems-Requirements (ISO 30401: 2018 (E)).
Kalkan, V. D. (2017). Understanding knowledge management in academic units: A framework for theory and research. European Journal of Business and Social Sciences, 5(12), 01-14.
Kulkarni, U., & Freeze, R. (2004). Development and Validation of a Knowledge Management Capability Assessment Model. Twenty-Fifth International Conference on Information Systems, 657-670.
Lambe, P., & Tan, E. (2013). Knowledge Audit and KM Diagnostics—Workbook.
Lemaitre, M. J. (Ed.). (2018). La educación superior como parte del sistema educativo de América Latina y el Caribe. Calidad y aseguramiento de la calidad. UNESCO-IESALC y Universidad Nacional de Córdoba.
Liebowitz, J., Rubenstein-Montano, B., McCaw, D., Buchwalter, J., & Browning, C. (2000). The Knowledge Audit. Knowledge and Process Management, 7(1), 3-10.
Meghji, A. F., Mahoto, N. A., Unar, M. A., & Shaikh, M. A. (2020). The Role of Knowledge Management and Data Mining in Improving Educational Practices and the Learning Infrastructure. Mehran University Research Journal of Engineering and Technology, 39(2), 310-323. https://doi.org/10.22581/muet1982.2002.08
Miake, A. H. de S., Carvalho, R. B. de, Pinto, M. de R., & Graeml, A. R. (2018). Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group. Brazilian Business Review, 15(2), 135-151. https://doi.org/10.15728/bbr.2018.15.2.3
Milton, N., & Lambe, P. (2020). The Knowledge Manager’s Handbook: A step-by-step guide to embedding effective knowledge management in your organization. (2nd ed.). Kogan Page.
Moscoso-Zea, O., Luján-Mora, S., Cáceres, C. E., & Schweimanns, N. (2016). Knowledge Management Framework using Enterprise Architecture and Business Intelligence: Proceedings of the 18th International Conference on Enterprise Information Systems, 244-249. https://doi.org/10.5220/0005916002440249
Mourad, M. (2017). Quality assurance as a driver of information management strategy: Stakeholders’ perspectives in higher education. Journal of Enterprise Information Management, 30(5), 779-794. https://doi.org/10.1108/JEIM-06-2016-0104
Nonaka, I. (1991). The Knowledge-Creating Company. Harvard Business Review, November-December, 96-104.
Nonaka, I., & Konno, N. (1998). The Concept of “Ba”: Building a Foundation for Knowledge Creation. California Management Review, 40(3), 40-54. https://doi.org/10.2307/41165942
Noor, A. S. M., Younas, M., & Arshad, M. (2019). A review on cloud based knowledge management in higher education institutions. International Journal of Electrical and Computer Engineering (IJECE), 9(6), 5420-5427. https://doi.org/10.11591/ijece.v9i6.pp5420-5427
Ojo, A. (2016). Knowledge Management in Nigerian Universities: A Conceptual Model. Interdisciplinary Journal of Information, Knowledge, and Management, 11, 331-345. https://doi.org/10.28945/3607
Organización de las Naciones Unidas para la Educación, la Ciencia y la Cultura-Instituto Internacional para la Educación Superior en América Latina y el Caribe. (2020). COVID-19 y educación superior: De los efectos inmediatos al día después. Análisis de impactos, respuestas políticas y recomendaciones. UNESCO-IESALC. http://www.iesalc.unesco.org/wp-content/uploads/2020/05/COVID-19-ES-130520.pdf
Pantoja Vallejo, A. (Ed.). (2015). Manual básico para la realización de tesinas, tesis y trabajos de investigación (2.a ed.). EOS Universitaria.
Perez-Soltero, A., Barcelo-Valenzuela, M., Sanchez-Schmitz, G., Martin-Rubio, F., Palma-Mendez, J. T., & Vanti, A. A. (2007). A Model and Methodology to Knowledge Auditing Considering Core Processes. The ICFAI Journal of Knowledge Management, V(1), 7-23.
Pierre, A., Ardines, S., & De Leon, A. (2017). Propuesta de un modelo de gestión de conocimiento colaborativo en la Universidad de Panamá: Caso de estudio Facultad de Informática, Electrónica y Comunicación. Revista Científica Centros, 7(1), 1-22.
Quarchioni, S., Paternostro, S., & Trovarelli, F. (2020). Knowledge management in higher education: A literature review and further research avenues. Knowledge Management Research & Practice, 1-16. https://doi.org/10.1080/14778238.2020.1730717
Ramayani, H., Wang, G., Prabowo, H., Sriwidadi, T., Kodirun, R., & Gunawan, A. (2017). Improving organizational knowledge management (KM) through cloud based platform in higher education. 2017 International Conference on Information Management and Technology (ICIMTech), 10-13. https://doi.org/10.1109/ICIMTech.2017.8273502
Rubenstein-Montano, B., Liebowitz, J., Buchwalter, J., McCaw, D., Newman, B., & Rebeck, K. (2001). A systems thinking framework for knowledge management. Decision Support Systems, 31(2001), 5-16.
Sanchez-Puchol, F., Pastor-Collado, J. A., & Borrell, B. (2017). Towards an Unified Information Systems Reference Model for Higher Education Institutions. Procedia Computer Science, 121, 542-553. https://doi.org/10.1016/j.procs.2017.11.072
Secundo, G., Elena- Perez, S., Martinaitis, Ž., & Leitner, K.-H. (2015). An intellectual capital maturity model (ICMM) to improve strategic management in European universities: A dynamic approach. Journal of Intellectual Capital, 16(2), 419-442. https://doi.org/10.1108/JIC-06-2014-0072
Serenko, A. (2021). A structured literature review of scientometric research of the knowledge management discipline: A 2021 update. Journal of Knowledge Management, 25(8), 1889-1925. https://doi.org/10.1108/JKM-09-2020-0730
Straujuma, A., & Gaile-Sarkane, E. (2018). An Alumni knowledge management model for sustainable higher education and research institution management. Journal of Business Management, 15, 77-88. https://doi.org/10.32025/RIS18011
Sunalai, S. (2015). Knowledge Management Systems in Higher Education Institutions in Thailand: A holistic model of enablers, processes, and outcomes [Doctoral]. Texas A&M University.
Svetsky, S., Moravcik, O., Mikulowski, D., & Shyshkina, M. (2020). The Design of IT Support of Intellectual Capital: Examples From the KM-Practice. En M. Evans & A. Wensley (Eds.), Proceedings of the 17th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning ICICKM 2020 (pp. 354-362).
Taheri, L., Shafazand, M. Y., Pa, N. C., Abdullah, R., & Abdullah, S. (2017). A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation. Knowledge and Process Management, 24(4), 257-268. https://doi.org/10.1002/kpm.1553
Tiwana, A. (2000). The knowledge management toolkit: Practical techniques for building a knowledge management system. Prentice Hall PTR.
vom Brocke, J., Simons, A., Riemer, K., Niehaves, B., Plattfaut, R., & Cleven, A. (2015). Standing on the Shoulders of Giants: Challenges and Recommendations of Literature Search in Information Systems Research. Communications of the Association for Information Systems, 37, 205-224. https://doi.org/10.17705/1CAIS.03709
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